Returns & Exchanges
We want you to be totally obsessed with your new gear, but if something isn't quite right, you can return most items within 30 days of delivery. Please ensure items are in their original condition with all tags attached to be eligible for a refund or store credit.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Securely pack the products in their original packaging, ensuring all gothic accessories and tags are included to avoid processing delays.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at the designated carrier location.
Process and Refund
Once our coven receives your return, please allow 7-10 business days for our team to inspect the items and issue your refund to the original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing